http://www.bibliotechweb.com/archives/2005/09/29/the-role-of-im-in-reference/ The Intersection of Libraries and Technology Mon, 25 Jan 2010 23:50:52 -0800 http://wordpress.org/?v=2.8.6 hourly 1 http://www.bibliotechweb.com/archives/2005/09/29/the-role-of-im-in-reference/comment-page-1/#comment-8076 Trends and Issues in Extension » Blog Archive » Instant Messaging in Extension Tue, 20 Feb 2007 17:16:25 +0000 http://www.bibliotechweb.com/?p=25#comment-8076 [...] Our office has incorporated IM into our operations over the last five years or so. This has occurred mainly due to the fact that we are using virtual and distributed office settings. So IM has primarily been an internal tool versus an external tool for us. We use it for our internal operations versus as a means to connect with clientele. Libraries seem to be using it more and more to be more accessible to their clientele. Here is a good post from Bibliotech’s archive about IM use with librarians. It’s from this more recent post that notes: [...] [...] Our office has incorporated IM into our operations over the last five years or so. This has occurred mainly due to the fact that we are using virtual and distributed office settings. So IM has primarily been an internal tool versus an external tool for us. We use it for our internal operations versus as a means to connect with clientele. Libraries seem to be using it more and more to be more accessible to their clientele. Here is a good post from Bibliotech’s archive about IM use with librarians. It’s from this more recent post that notes: [...]

]]> http://www.bibliotechweb.com/archives/2005/09/29/the-role-of-im-in-reference/comment-page-1/#comment-4491 BiblioTech Web » IM Reference Thu, 16 Nov 2006 15:17:44 +0000 http://www.bibliotechweb.com/?p=25#comment-4491 [...] For those libraries who already have an IM method of communication for your patrons, Congratulations! For those who don’t, it’s easy to get started and is much appreciated by your patrons. See my post from over a year ago about The Role of IM in Reference. [...] [...] For those libraries who already have an IM method of communication for your patrons, Congratulations! For those who don’t, it’s easy to get started and is much appreciated by your patrons. See my post from over a year ago about The Role of IM in Reference. [...]

]]> http://www.bibliotechweb.com/archives/2005/09/29/the-role-of-im-in-reference/comment-page-1/#comment-10 Library Voice » Are You on IM? Wed, 05 Oct 2005 23:18:54 +0000 http://www.bibliotechweb.com/?p=25#comment-10 [...] Scott at Biblotechweb has a good write-up of using instant messaging in reference. He writes: Instant Messaging is an incredibly easy and ubiquitous form of communication. There is definitely a place for it in practically every library. Whether it’s to provide patrons with an alternative method of communication or to facilitate internal communication, IM can provide a great service to your library. It will not replace other methods of communication, such as phone, email, or live conversation, but by providing another communication option to patrons who are increasingly coming to expect it, you help maintain the viability of the library as a quality information resource. [...] [...] Scott at Biblotechweb has a good write-up of using instant messaging in reference. He writes: Instant Messaging is an incredibly easy and ubiquitous form of communication. There is definitely a place for it in practically every library. Whether it’s to provide patrons with an alternative method of communication or to facilitate internal communication, IM can provide a great service to your library. It will not replace other methods of communication, such as phone, email, or live conversation, but by providing another communication option to patrons who are increasingly coming to expect it, you help maintain the viability of the library as a quality information resource. [...]

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