It’s amazing to me to see how some people relate to technology. In particular, I’m thinking of people that feel the need to avoid technology at all costs and yet still expect all the benefits and assistance that comes through technology.

I have no problem with some people wanting to avoid computers because they feel they’re “evil.” Everyone’s entitled to have whatever view of technology they want. What galls me, though, is when somebody (say, hypothetically, a retired faculty member) goes into an Academic Library and expects all the services and perks without having to touch a computer themselves. For example, a hypothetical retired professor wants to get a book through InterLibrary Loan (ILLiad), which is tied to individual accounts. He hypothetically says he’s computer illiterate (or, to hypothetically quote him, “computer free”) but still hypothetically wants books ordered for him.

In this hypothetical situation, the InterLibrary Loan staff has to make an exception for him, making the request under their own name and then telephoning him when the book comes in. More work for everyone. Plus more responsibility on a staff member who has to be sure to communicate with the person (hypothetically) to let them know the book’s in while still juggling everyone else’s properly placed requests, etc. All this instead of the hypothetical faculty person entering a username and password, then having everything done automatically.

Again, I have no problem if a Luddite wants to avoid technology for whatever reasons they have. That’s their choice. But if they’re going to participate in the technological world, they should be ready to set aside their prejudices and touch a computer when necessary. None of this “I’m computer free!” but still want the benefits of making use of the system.

Of course, in the spirit of proper library service, I would still smilingly provide the required service and be happy to help meet an information need. I just struggle with this cognitive dissonance. Hypothetically.